31 Aralık 2012 Pazartesi

Crazy in America

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[UPDATED] 
Christmas Day brings more detailed news of still another horrific shooting massacre, this one caused by a lunatic in upstate New York who set a house fire on Monday in order to ambush responding firefighters. The gun he used for the killings was the same model of semi-automatic-like assault rifle, a Bushmaster .223 (a civilian version of the military M16), as the weapon  used by another lunatic to kill those little children and those teachers in Connecticut less than two weeks ago.

The New York Times story on the latest shooting (link) is far better than the Rochester paper's (and the Buffalo News only runs wire, sadly, and, pathetically, so on Wednesday does the hometown Rochester Deomocrat & Chronicle, a Gannett paper, natch).  The killer shot and murdered two firefighters, and injured two others as they responded to the fire. Today, authorities found the body of another victim, believed to be the killer's 67-year-old sister, in the rubble of the burned house in Webster, N.Y. 

The killer, this Spengler, had a long rap sheet. In 1981, the Times story says, "he pleaded guilty to manslaughter for bludgeoning his 92-year-old grandmother to death with a hammer. He was imprisoned until 1998."

(Wait a minute, you and I are asking: He hammered his granny to death and got off with manslaughter and a sentence of less than 20 years? Explanation, please!)

But I was taken with a statement from the understandably deeply grieving fire chief, Gerald L. Pickering (emphasis mine): “We know that people are slipping through the cracks, not getting the help they need. And I suspect that this gentleman slipped through the cracks. Maybe he should have been under more intense supervision, maybe he should not have been in the public, maybe he should have been institutionalized, having his problems dealt with.”

I take no issue with a deeply distraught fire chief, but I do with the tenor of the times and with journalism, this reflexive assumption that somebody like this murdering psychotic needs "help." Let's examine that for a minute. A fellow who bludgeoned his grandmother to death, who is known locally as a dangerous lunatic, who proclaims that he wants to kill as many people as he can, who sets a fire in order to ambush firefighters, four of whom he shoots and two of whom he killed (plus the victinm found today in the rubble, so far publicly unidentified) -- this man does not need our "help." Rather, it's we who need help. Society needs help in the form of protection from a murdering maniac like this.

Chief Pickering is exactly correct when he says that "maybe he should have been institutionalized." That is, locked up -- not for his own good, to hell with him, but for the good of society.

To the extent that the mental health industry actually cares about treating the severely mentally ill (and the evidence is, the industry cares not very much at all for that mostly futile, largely unrewarding chore), the touchiest clinical subject at hand is the idea of institutionalizing the severely mentally ill who pose real and present danger to society. There is, for one thing, no money to be made in that. And, of course, there is the horrific history of the grim state-run mental hospitals (most of which were basically patronage mills for the benefit of state politicians).

On the other hand, until the insane asylums were emptied out in the 1960s and 1970s, there was, in fact, a place for society to keep people like Spengler (and the maniac who shot those children, and the other maniac who shot my congresswoman Gabby Giffords and all those others in Tucson, ad infinitum) away from the rest of us.

The subject of some form of reinstitutionalization is enormously complex and fraught with social danger, especially in a health-care system in which mental health services are a profit center, as they have been since the 1980s. Who decides? But I would submit that in a case like Spengler, institutionalizing him was not even a close call. And  Lanza in Connecticut, or Loughner in Tucson, among others in our pantheon of mass murderers probably would have had no problem making the cut, either, in an intelligently and honestly run mental health system.

In a note left at the crime scene before he shot himself, this Spengler clearly self-diagnoses: homicidal maniac. "I still have to see how much of the neighborhood I can burn down and so what I like doing best: Killing people," the note reads in part.

Incidentally, the promise inherent in deinstitutionalization was that after we closed the horrible industrialized public insane asylums, we would establish in their place effective, adequately funded community mental health centers, emphasis on "community," where a range of critical-care services would be available, and where clinical psychiatrists and other trained professionals would be able to closely monitor cases from a local perspective. In other words, a Spengler or a Lanza or a Loughner would be on the radar, at least.

[UPDATE: Wednesday's Times has an op-ed piece by a psychiatrist named Paul Steinberg who assumes the sanctioned industry position on whatever the hell schizophrenia actually is -- which officially sanctioned position is, that it is a diagnosable physical disease (hence treatable with reimbursement under insurance policies, at least for those who have enough insurance).  Steinberg mentions another homicidal mass murderer, the one who massacred 32 people at Virginia Tech in 2007 (emphasis mine): "At Virginia Tech, where Seung-Hui Cho killed 32 people in a rampage shooting in 2007, professors knew something was terribly wrong, but he was not hospitalized for long enough to get well." The assumption being that this particular homicidal maniac might have gotten  well through intervention and therapy, rather than that society could have been protected through custody.]
 

After deinstutionalization and the concept of genuine community mental health clinical care went terribly wrong, nearly all mental health money flowed toward luring the worried well into treatment. As the psychiatry establishment, long a kind of orphan child in medicine, sold its soul to profiteers, it gained unaccustomed hospital-industry respect as financial rainmakers, if not as physicians. The promise of deinstitutionalization and community mental health. focused on the truly mentally ill, was cynically dashed. The desperate homeless roaming city streets were only the most visible, and in many ways benign, consequence. The Spenglers and Lanzas and Loughners and were the real payoff. (Abetted, of course, by the gun lobby that ensured that homicidal maniacs could be armed to the teeth with the latest in murderous assault weaponry).


The subject of critical mental-health care is on the table again, and I'm currently working on a revision and update of my 1994 book "Bedlam: Greed, Profiteering and Fraud in a Mental Health System Gone Crazy" (St. Martin's Press), under a new title, "Crazy in America," and a new publisher.

The book is focused on the greatest health-care financial fraud of them all, the pillaging of the mental-health-care system by rapacious for-profit psychiatric hospitals and affiliated therapists, including alcohol and addiction charlatans, in the 1990s. But the book also provided a primer on the sordid history of mental-health care in this country, where the money all started flowing toward the "worried well" who had insurance to bilk, and away from the truly crazy, who tend not to have much insurance coverage to bilk, tend to resist treatment, and in many cases are impossible to cure anyway.

"Bedlam" will be reissued, in a revised edition, as "Crazy in America," in the spring.

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Department of Worthless Surveys, Air Travel Division

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Whenever I see that the source of a particular piece of news is the U.K., I slip on my skeptical specs.

And here today we see, getting some mileage in slooow-day news reports where editors know nothing about travel (which is nearly all of them), a survey on flight attendants' pet peeves about passengers that seems to reflect realities that haven't been real in several decades.

It's via Skyscanner, a British (uh-oh) site that purports to have its finger on the pulse of air travel, and purports to have surveyed 700 "cabin crew members" (translation: flight attendants) on their complaints about passengers. (I'm waiting for a survey of passengers on their complaints about flight attendants, but oh well).

Annotated in my italics:

Top complaint (26 percent); "Clicking fingers to get your attention." Now really, when is the last time you saw that on a flight, or even had the presumption that a flight attendant had the time, or inclination, to respond? 

No. 5: "Talking through the safety demo." Yes, let us not deny the flight attendant the opportunity to explain how to buckle that seat belt without distractions from a passenger in the middle seat of row 28, arms pinned to his side as the five-hour flight begins, gasping for air.

No. 6: "Asking for more blankets/pillows." More?!!

No. 8: "Asking for a different meal." Different meal?!! They don't even pass out peanuts these days.

No. 10: "Asking for a specific brand of drink." Coffee, tea, or you're under arrest for disrupting a flight.

Here's the link to this giddy survey.

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Shame in Westchester County

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In my 40-plus years in the media business, as I suppose it's now and forever to be called, I have come to certain empirical conclusions, among them that there is nowhere to be found any personage quite as sanctimonious in general as the publisher or editor of newspapers owned by the rapacious Gannett organization.

Strong words, but I can back them up through hard-nosed and long observation, though my own experience at a once-good-quality Gannett paper in South Jersey was actually salubrious over 30 years ago. However, it lasted for only exactly one year, as the investigations editor, before the worthies at far-off corporate headquarters realized with an aghast start that we were spending entirely too much money on actual journalism. With stunning speed, they lowered the boom one afternoon in a truly remarkable bloodbath that had the intrepid publisher and editor gone by nightfall, and the new publisher installed, with his name already painted over to replace the old one in the publisher's parking spot, by the start of business the next morning. (They'd grabbed the executive for the job from another Gannett paper and abruptly shipped him out, overnight bag in hand, by company jet, to make their statement. I was mightily impressed by the ruthless efficiency, and began sending out my own resume forthwith.)

Anyway, we have the case now of a publisher and an editor of a Gannett paper in Westchester County, N.Y., the Journal News, who somehow thought it would be a grand idea (inexpensive, too) to ask the authorities for the names and home addresses of every single holder of legally registered handgun-permits in Westchester and two adjacent counties, and to publish that exhaustive database, accompanied by an online interactive map to pinpoint the dangerous gun-owners' homes.

A public service! cried the publisher, one Janet Hasson. The editor, one CynDee Royle (yes, she spells her name that way) defended the move as important journalism, given the current raw emotions over the latest mass shooting massacre in Connecticut. [No explanation was offered, then, of why no attention was been paid to rifles, including the semi-automatic assault weapons that figured in the recent massacres.]

Anyway, lots of handwringing in the industry has ensued over the Journal News initiative, providing those pious journalism ethicists who have infiltrated the profession like Saudi morality police with another brief raison d'etre.

So far, the debate seems to be focused almost entirely on whether the public was served by this, with copious attention paid to those who said it was, given the critical issues involving guns. Equal attention (balance must be served, you know) was given to those who said the publication of the database created public safety concerns for legal gun-permit owners, among them police officers and judges, not to mention battered wives, who might, shall we say, have some cause to ensure defense from enemies lurking within the shadows. True enough, that.

(You might also note that the publication merely posted a database of public records obtained through a Freedom of Information request to public authorities. Beyond that, there was no actual journalism involved; no attempt to report on the wide world of differences between legal handgun permits and assault-weapons permits, not to mention illegal guns and the whole sordid world of assault-weapon gun marketing. That, of course, would require spending money on reporting, and I have already provided personal anecdote on the consequences of that, in a different context.)

Nor was any indication given that causing a great public and media commotion by disseminating the names and home addresses of legal handgun permit-holders, in this context, at this time, might have the very real effect of muddying waters that had recently begun to clear on the debate over gun control in this country. Suddenly, the NRA and its stooges, who had been in deep defensive crouches, have wide-open access to the bully-pulpits again, thanks to the "public service" journalism of the Journal News of Westchester County, N.Y. Suddenly, gun control common sense might have lost the initiative.

Just because you can legally do something, like obtain and publish that database, doesn't mean you should do it.

Editor CynDee Royle (that's really how she spells her name), said the following to her own paper,  safe in the knowledge that her statement would not be uncharitably questioned: "We felt sharing as much information as we could about gun ownership in our area was important in the aftermath of the Newtown shootings.”

It went unremarked-upon in that paper, naturally, that this statement seemed to draw direct a connection between the thousands of legal hand-gun-permit holders (and Journal News readers) in the Lower Hudson Valley and the homicidal maniac who used his gun-nut mother's assault rifle to murder those little children and teachers in Connecticut two weeks ago

Local reaction was sharply negative to the Journal News stunt. "They've put me on the same level as a sex offender," one local woman told the Washington Post. (Link)

Incidentally, no attention that I have seen has been focused on what I regard as probably the real motives of the sanctimonious publisher and editor (and of course the reporters and various sub-editors and graphics specialists) who pulled this stunt, which I regard as execrable, utterly irresponsible journalism.

Given my own position that this is not a public service but rather a base journalistic disgrace, I'm looking for a motive, and the one I see is: Shaming. This, in my opinion, was an outrageous attempt by self-righteous journalists to publicly shame those who have handgun permits. Evidently, someone at the Journal News thought that guns in general were simply bad, with the clear implication that anyone who has a legal handgun permit needs to be carefully watched by neighbors.

There is precedent for this kind of civic thinking, as Mr. Hawthorne noted some time ago.

Internet reaction to this Journal News stunt has been vociferous. One blogger has gotten a lot of mileage by posting the names and addresses of the publisher and editors, as well as the CEO of the Gannett company. Name of blog: For What It's Worth.

Meanwhile, Editor CynDee Royle, startled by the personal attention online, has evidently gone to the mattresses, as they used to say in the mob. Or at least the virtual mattresses.

Here's a link to the original self-righteous News Journal story. It's a reminder, if those of us who toil in the responsible warrens of this beleaguered profession need another one, of why so many people hate the media.

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Travel Mess. Hey, It's Late December!

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Map, via Flightview.com (as of 6.26 p.m. EST), shows lots of yellow lights at major airports. That's not good! Red dots are worse. Look for more red dots as this winter storm spreads northeast.

The TV weatherpeople all have their hair on fire, but hey, it's late December! It's winter and it snows. News reports breathlessly talk about the "killer storm," and keep track of the "death toll" (12) -- but you know what? People die during bad weather all the time. (They even die during good weather). Ask any hospital emergency room doctor or EMS technician. So the "death toll" in any routine storm is usually meaningless, except as a way to dramatize bad weather and give it some kind of a narrative.

It's just crappy weather. 

But one factor that's actually new: Airlines have shrunk domestic capacity to the point where there is absolutely no slack in the system. A cancelled flight often means a day's delay for a connection, in that case.

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Wing and a Prayer in Iran

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Here's one of the things you get when you mix civil society with obsessive and fanatical religiosity:

From today's Times: "Under a directive announced Wednesday by Iran’s Civil Aviation Organization, all aircraft will be prohibited from flying across the country during the Adhan, or call to prayer, when many devout Muslims pause to face toward Mecca and pray."

That's a five-times-a-day ritual. Link.
"Buh-bye!"

Also, "serious attention" will be given by the religious police in enforcing more strict Islamic dress codes for women at airports.
"Allahu akbar!"


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27 Aralık 2012 Perşembe

Christmas in London

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It's going to sound odd to say, but I've never been anywhere except home for Christmas. That's where Christmas is, to me.

So you can imagine my feeling out of sorts to hear that I have to spend the week before Christmas in London.

I can hear the collective "whaaaahhhh," but in all my professional years I have never had to travel during the Christmas season. And as someone who uses the week before the holiday to finish the finishing touches, it's quite unsettling.

So here it is December 19th and I'm in London.   And you know what?  It's gorgeous!

Christmas in London is ... Christmas!  Just like in NY but oh so different.  So ... London. As it should be.

The shopping ... none can compare ... although it's all been voyeuristic since I've been busy with work since the moment I got here.   I did grab a moment to go to Liberty of London - quite the cool London retail experience.  Flowered shirts to die for.


I will be home for Christmas, that's for sure.  But now London holds a special allure for me as part of the holiday experience.  Perhaps I can do it someday for pleasure and really capture the essence of it.

Happy Holidays!  What's your experience?  Jim.

Jim Joseph
President, Cohn & Wolfe NA
Author, The Experience Effect series
Marketing Professor, NYU

Liberty London

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I had the retail experience of my life yesterday while traveling in London.  I'm a big retail aficionado, so it's hard at this point to find something that impresses ... and that feels really different.

Several of the concierges at the hotel told me that I simply must go to Liberty London.  I was familiar with the brand, mostly from the flower prints known famously.  But I was not familiar with the retail store.

It's a wow!  Beautiful skin care and cosmetics department, but honestly not game changing and the Christmas shop was just ok ... not differentiating at all.  Feeling a little underwhelmed, I headed to the lower level for the men's department.  Boom!  Room after room of different styles and lines that were unique to me along with some familiar names.  I could have spent hours there ... and several paychecks.

Feeling a bounce in my step I then headed to the home section where the selection of accessories was the most eclectic mix I had seen in years.  With prices that didn't discourage, all wonderfully merchandised to pick up and investigate.  I didn't really get to the women's handbags section, but it looked like it had an incredible mix of brands (high and low), again all merchandised for easing browsing.

It all just felt so ... London ... which was just what I needed.  I really needed a shot of something tied to the city and the culture, not the same as what we can get at home.  I'm coming home satisfied!

Liberty London is a must see, quintessential London.  And BTW, the sales help were amazing which is such an important part of the brand experience.

What's your experience?  Jim.

Jim Joseph
President, Cohn & Wolfe NA
Author, The Experience Effect series
Marketing Professor, NYU